How do I fix my Spectrum Internet connection?

So far, there have been significant increases in the network activity, especially during the day, as more people are working and studying from home. Since the beginning of the crisis in late February, the peak demand in Spectrum’s network has increased by almost 20 percent in downstream traffic and by 32 percent in upstream traffic. This is in line with what other cable operators see.

Read also – Extended guide on Spectrum Bill pay and Spectrum live chat.

In addition, there is a shift in mobile communications from mobile networks to our in-home WiFi networks. This means that in addition to connected TVs, devices and game consoles, our wired and WiFi network is also used by laptops, mobile phones and tablets by people who work from home and learn online Spectrum activate.

Due to the high demand of the internet, your spectrum internet may face some connection issues. See what to do in such a situation.

Cable or DSL modem

Cable modem

If the cable modem has trouble maintaining a stable connection, turning it off and then on again can fix the problem or overheat it.

Restart the modem

First, we recommend that you turn off the computer.

Then turn off the cable modem by unplugging the power cord from the back of the modem. Leave it unplugged for at least ten seconds, then plug it back in to the modem.

It takes a few minutes for the cable modem to go through all self-tests and to reconnect to the Internet. Look for the Internet connection indicator light on the front of the modem. If it is lit, connect your router and turn on your computer.

Check if the modem is overheating

If a modem overheats, the internet connection may become unstable. If so, turn it off and let it cool down. Then turn it on and test the internet connection. If it's more stable, you'll either need to find a way to keep the cable modem cool, or you may need to replace it.

Wired / wireless router

Access point

1.      If you have not yet reset your router, turn off your computer and unplug the power cord from the router.

2.      Wait at least 10 seconds and then plug the power cord back into the router.

3.      Wait for the indicator lights on the front of the router to stop blinking.

4.      The blinking lights indicate that the router is self-checking and connecting to the Internet. Then turn on your computer.

Test the internet connection on your computer and check if it is stable. See how to go with Spectrum outage and Spectrum modem activation issues